Cancellation and Refund Conditions

The contract on this page is included solely as an example. Articles by sector
It is subject to change. You should edit the contract content according to your company and add it to your site.
The site owner is responsible for the content of the contract, our company is responsible for adding sample contracts.
does not have any liability arising from this.
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:

You place an order electronically through the website you are using.
If so, you accept the preliminary information form and distance sales contract presented to you.
You are deemed to have done so.
Buyers are responsible for the Consumer No. 6502 regarding the sale and delivery of the product they purchased.
Law on Protection and Distance Contracts Regulation
(OG: 27.11.2014/29188) and other applicable laws.
Shipping costs, which are the cost of product shipment, will be paid by buyers.
Each product purchased is subject to the buyer’s notice, provided that it does not exceed the legal period of 30 days.
It is delivered to the person and/or organization at the address. If the product is not delivered within this period,
Buyers can terminate the contract.
The purchased product is complete and conforms to the specifications specified in the order and is under warranty, if any.
It must be delivered with documents such as certificate, user manual.

If it becomes impossible to sell the purchased product, the seller
The buyer must notify the buyer in writing within 3 days of learning about this situation.
The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the product he purchased or cancels it in his bank records, the Seller’s
The obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, the credit card with which the buyer paid is blocked by unauthorized persons.
If it is determined that it has been used unfairly by the company and the price of the product sold will be transferred to the relevant bank or
If it is not paid to the Seller by the financial institution, the Buyer will return the product subject to the contract within 3 days.
It must be returned to the SELLER, with the shipping costs belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:
If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time.
If so, the situation is notified to the Buyer. The buyer may cancel the order, replace the product with a similar one, or
may request the delivery to be postponed until the obstacle is eliminated. Buyer cancels order
if; If the payment was made in cash, it will be refunded in cash within 14 days from the date of cancellation.
This fee is paid. If the buyer has made the payment by credit card and cancels it, this cancellation
The product price is returned to the bank within 14 days from this date, but the bank’s
It is possible that it will be transferred to your account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods/services subject to the contract before receiving them; crushed, broken,
packaging torn etc. Damaged and defective goods/services will not be received from the cargo company.
The goods/services received will be deemed to be undamaged and intact. BUYER ,
After delivery, the goods/services must be carefully protected. If the right of withdrawal will be used
goods/services should not be used. The Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:

BUYER; The product he purchased will be delivered to him or her or to the person/organization at the address indicated.
Within 14 (fourteen) days from the date, the following contact information will be provided to the SELLER:
without assuming any legal or criminal liability and without any liability, provided that you notify
may exercise his right to withdraw from the contract by rejecting the goods without giving justification.
SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY
NAME/TITLE: ………………..
ADDRESS: ……………….
EMAIL: info@kntprint.com
PHONE: …………….
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed.
It starts from. Before the right of withdrawal expires, the service may be terminated with the consent of the consumer.
The right of withdrawal cannot be exercised in service contracts whose execution has begun.
Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, it must be returned to the SELLER within 14 (fourteen) days.
written notification by registered mail, fax or e-mail and
“Products for which the Right of Withdrawal Cannot Be Exercised” provisions set out in the contract
It is essential that it is not used within the scope of
USE OF THE RIGHT OF WITHDRAWAL:
Invoice of the product delivered to the third party or the BUYER, (The product to be returned
If the invoice is corporate, when returning it, it must be accompanied by the return invoice issued by the institution.
needs to be sent. Returns of orders whose invoices are issued on behalf of institutions
It will not be completed unless the INVOICE is issued.)
Return form, along with the box, packaging and standard accessories of the products to be returned, if any.
It must be delivered complete and undamaged.
RETURN CONDITIONS:
SELLER has a period of 10 days at the latest from the date of receipt of the notice of withdrawal.
To return to the BUYER the total price and the documents that put the BUYER in debt, and
It is obligatory to return the goods within 20 days.

If there is a decrease in the value of the goods due to a reason caused by the BUYER’s fault or
If the return becomes impossible, the BUYER shall compensate the SELLER for its damages in proportion to its fault.
is obliged. However, within the right of withdrawal period, the goods or product are not duly
BUYER is responsible for any changes or deteriorations that occur due to use.
It is not.
Campaign limit set by the SELLER due to the use of the right of withdrawal
If the amount falls below, the discount amount used within the scope of the campaign
is cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Prepared and returned in line with the BUYER’s request or clearly personal needs.
Underwear bottoms, swimsuits and bikini bottoms, make-up that are not available for shipment
materials, disposable products, items that are at risk of rapid deterioration or expiration
Goods that are likely to expire are delivered to the BUYER by the BUYER.
It is not suitable for health and hygiene to be returned if the packaging is opened.
Products are mixed with other products after delivery and must be separated due to their nature.
products that are not possible, Except for those provided within the scope of the subscription agreement, newspaper
and goods related to periodicals such as magazines, services performed instantly in electronic environment
or intangible goods delivered immediately to the consumer, and audio or video recordings,
books, digital content, software programs, data recording and data storage
The packaging of the devices, computer consumables must have been opened by the BUYER.
In case of return, it is not possible in accordance with the Regulation. Additionally, the right of withdrawal expires
The right of withdrawal regarding services that have started to be performed with the approval of the consumer before
Its use is not possible due to the Regulation.
Cosmetics and personal care products, underwear, swimsuits, bikinis, books, can be copied
software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner,
cartridges, ribbons, etc.) must be returned in unopened, untested,
They must be intact and unused.
DEFAULT AND LEGAL CONSEQUENCES

If the BUYER is in default when making payment transactions by credit card, the card
The owner will pay interest within the framework of the credit card agreement with the bank and
He accepts, declares and undertakes that he will be responsible to the bank. In this case, the relevant bank
may take legal action; Request the costs and attorney fees that may arise from the BUYER.
and under any circumstances, in case of default due to the BUYER’s debt, the BUYER,
will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.
accepts.
PAYMENT AND DELIVERY
By making Bank Transfer or EFT (Electronic Fund Transfer), …………, ………, bank
You can make it to any of our accounts (TL).
With your credit cards through our site, you can make online single payments to any credit card or
You can benefit from online installment opportunities. For your online payments, at the end of your order
The amount will be debited from your credit card.